Effective Date: 13/09/2024

At Hostmax, we strive to provide high-quality web hosting services and ensure customer satisfaction. However, we understand that situations may arise where you may need a refund or wish to cancel a service. This Refund and Return Policy outlines the conditions under which we offer refunds.

1. Refund Eligibility

Refunds are only available for the following services under the conditions stated:

• Shared Hosting Plans: Refunds are available within 30 days of purchase.
• VPS Hosting Plans: Refunds are available within 15 days of purchase.
• Domain Registration Fees: Domain registration and renewal fees are non-refundable. This includes both initial registrations and renewals.
• SSL Certificates: SSL certificates are non-refundable once issued.
• Add-ons and Services: Any additional services, such as backups, additional storage, or custom configurations, are non-refundable after activation.

2. Refund Conditions

To qualify for a refund, the following conditions must be met:

• The request must be made within the specified refund window (30 days for shared hosting, 15 days for VPS hosting).
• The service must not have been violated according to our Terms and Conditions, such as engaging in prohibited activities.
• Refunds are applicable only for first-time purchases of hosting services. Renewals, upgrades, and repeat purchases are not eligible for refunds.

3. Refund Process

To request a refund:

• Contact our support team at [email protected] with your account details and reason for cancellation.
• Refunds will be processed within 7-14 business days after approval. The refund will be credited back to the original payment method used at the time of purchase.

4. Partial Refunds

In some cases, partial refunds may be issued at our discretion if the service has been used or partially utilized beyond the refund window.

5. Service Cancellation

• You may cancel your service at any time by contacting our support team.
• Upon cancellation, you will no longer be able to access any files or data stored on our servers related to the canceled service.
• No refunds will be issued for unused portions of prepaid services after the refund window has expired.

6. Non-Refundable Services

The following services are non-refundable under any circumstances:

• Domain registration and renewals
• SSL certificates once issued
• Setup fees or customization fees
• Any third-party services purchased through Hostmax

7. Exceptions

In rare cases, we may consider exceptions for refunds outside the refund window if there is a legitimate technical issue that cannot be resolved. These will be handled on a case-by-case basis.

8. Changes to This Policy

Hostmax reserves the right to modify or update this Refund and Return Policy at any time. Any changes will be effective immediately upon posting to our website.